We have a 90-day return policy, which means you have 90 days after receiving your item to request a return. Beyond 90 Days we will process a return for internal credit only.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags.
To start a return, please follow this link: https://account.lokiusa.com/
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com or through the chat down to your right.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges will be accepted up to 30 days after the purchase of an item provided that the original tags are with the item and you have the receipt. If you purchased the item from our online store, your order number will be accepted in lieu of an actual receipt.
We accept exchanges for any sizing, color, don’t like the item, etc. In terms of shipping we will issue you a Service Authorization number and you will pay to ship the item(s) back to us. We will pay to return the new item to you which will balance out the shipping costs.
Please goto http://rma.lokiusa.com/ to start an Exchange.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at firstname.lastname@example.org.