* * Loki will not accept any item sent for repair or exchange that has not been pre-authorized with a Service Authorization Number. * * 

EXCHANGE / RETURN POLICY

Loki strives to ensure that all customers are happy with the products that they purchase or receive as gifts.  Bearing that in mind we want you to be aware of our policies in regards to Exchanges and Returns:

Exchanges:

Exchanges will be accepted up to 30 days after the purchase of an item provided that the original tags are with the item and you have the receipt.  If you purchased the item from our online store, your order number will be accepted in lieu of an actual receipt.

We accept exchanges for any sizing, color, don’t like the item, etc.  In terms of shipping we will issue you a Service Authorization number and you will pay to ship the item(s) back to us.  We will pay to return the new item to you which will balance out the shipping costs.

Returns:

Returns will be accepted up to 90 days after purchase for a full refund to the originally provided purchase method (Refund to Cash for Cash, Card for Card, etc.) provided the item in question has not been washed, is still in “New” condition and the original tags are present.  If for whatever reason you do not have the original tags, please state this in your SA Request.

Outside of the 90 days, we will accept a return up to 1 year from purchase for a refund to internal credit.  By that we mean that we will take the purchase value of the jacket and apply it to any other purchase from our store or website.  Past the 90 days there will be not be a return of money available.

Repair Policy

Repair Authorization

• All items must be washed prior to being sent in. Items received in a soiled condition may be rejected or subject to a cleaning or restocking fee of $10–$100, depending on item value and condition.
• All repairs require pre-authorization and a valid Return Merchandise Authorization (RMA) number. Items sent without authorization will not be accepted.
• International repairs are no longer available.

Common Repair Costs (Estimated)

• Zipper replacement
  • Single-layer / non-insulated jacket: $35
  • Insulated jacket: $50
• Pocket repair (if possible): $20
• Zipper slider replacement: $10

Costs may vary based on condition and repair complexity.

2-Year Maximum Limited Warranty

We warranty original purchases against manufacturing defects for up to two (2) years from the date of purchase. This reflects the expected functional lifespan of garments that are well used in active, everyday conditions.

The term “lifetime warranty”, when used in the industry, refers to the reasonable functional life of a product—not the lifetime of the owner. Performance apparel naturally experiences wear, abrasion, and material fatigue over time, especially with frequent or demanding use.

What Is Covered

• Manufacturing and construction defects, including sewing or assembly issues
• Components subject to regular wear—such as fabrics, coatings, and zippers—are evaluated case by case based on age, use, and condition

What Is Not Covered

• Accidents or misuse (forcing a snagged zipper, broken teeth, slammed doors, pet damage)
• Improper care, laundering, or negligence
• Normal wear and tear
• Punctures, tears, or abrasion from everyday use
• Natural fading or breakdown of colors and materials over time, including mitt palm materials

Out-of-Warranty Repairs

Damage not covered under warranty may still be eligible for repair at a reasonable cost.

• Repair pricing depends on the nature of the repair
• All charges must be approved and paid before items are returned
• Estimated turnaround time for paid repairs is 2–8 weeks from approval

We do our best to repair non-warranty items as accurately as possible. In some cases, repairs may require additional seams or the use of materials that differ in color from the original product. Complete panel replacements are not offered.

Local Repair Option

Broken or worn zipper sliders are common and can often be repaired by local fabric or alteration shops. We recommend exploring a local repair option before contacting us for warranty service.

Evaluation & Approval

All items returned to Loki are received on an evaluation basis. Issuance of an RMA number does not guarantee repair approval. If a repair request is denied or requires additional authorization, we will contact you with the reason.